Terms & Conditions

1. Company Information

Aijungo LLC ("Aijungo," "we," "our," or "us") is a limited liability company organized under the laws of North Carolina, with its principal place of business in Raleigh, North Carolina, USA.

2. Services

Aijungo designs, builds, and maintains connected business systems. Depending on the engagement, services may include:

• Systems Audits that trace how work moves through a business and deliver a Systems Map: a prioritized view of what is worth fixing first
• Growth systems, including websites, lead capture, CRM and pipeline design, follow-up, nurture and reactivation, and outbound
• Communication systems, including AI voice and chat agents, missed lead recovery, appointment workflows, request and maintenance routing, and reputation management
• Operations systems, including workflow automation, onboarding automation, internal operations, document processing, and integrations
• Reporting and intelligence, including dashboards, alerts, and leadership summaries, and ongoing monitoring and optimization of the systems above

The specific services, deliverables, timeline, and fees for each engagement are set out in a written proposal or signed service agreement. If that document conflicts with these Terms, the proposal or service agreement controls for that engagement. Aijungo may modify, update, or discontinue any service or feature with reasonable notice.

3. Fees and Billing

Fees, payment schedules, and billing terms for each engagement are stated in the written proposal or service agreement for that engagement. Aijungo does not publish standard package pricing.

Where an engagement includes recurring services, you authorize Aijungo to charge your payment method on the schedule stated in your agreement. Aijungo will give at least 30 days' written notice before changing the price of a recurring service.

If a payment fails, we will attempt to process it again. If payment is not resolved within 14 days, services may be suspended or terminated, and access to systems we manage may be restricted until the balance is cleared.

4. Refunds

Refunds, if any, are governed by the written proposal or service agreement for your engagement. Unless that document states otherwise, or applicable law requires otherwise, fees for work already performed and one-time build, setup, or implementation fees are non-refundable.

Nothing in these Terms limits any rights you may have under applicable consumer protection law.

5. Cancellation

Recurring services may be cancelled as described in your service agreement. Where your agreement does not specify a notice period, you may cancel recurring services at any time by written notice to info@aijungo.com, effective at the end of the current billing period. No partial refunds are issued for unused days in a billing period.

After cancellation, Aijungo will retain your system configuration for 30 days in case you choose to reactivate. After 30 days, the configuration may be permanently deleted.

6. Use of Services

You agree to use Aijungo's services only for lawful business purposes. You agree not to:

• Use the services to send spam, unsolicited communications, or deceptive messages
• Violate any applicable federal, state, or local law or regulation, including FTC guidelines on automated marketing and the Telephone Consumer Protection Act (TCPA)
• Misrepresent your business, identity, or the nature of your services to leads or customers
• Use the services to harass, threaten, or defraud any individual
• Attempt to access, reverse engineer, or copy Aijungo's proprietary systems, workflows, or configurations
• Resell, sublicense, or white-label Aijungo's systems without a signed reseller agreement

You are solely responsible for the content of messages sent through your system, including compliance with the TCPA, CAN-SPAM Act, and any applicable state telemarketing laws. Aijungo is not liable for regulatory violations resulting from your use of the system.

7. Client Responsibilities

To ensure successful service delivery, you agree to:

• Provide accurate business information, access credentials, and timely responses during onboarding
• Maintain active accounts on required third-party platforms (including GoHighLevel) necessary for system operation
• Promptly notify Aijungo of any material changes to your business, phone numbers, or service offerings that may affect system performance
• Ensure you have proper authorization to send automated messages to your contact list

8. Intellectual Property

8a. Aijungo's Property

All proprietary automation frameworks, workflow architecture, system designs, website content, branding, and methodologies developed by Aijungo remain the exclusive intellectual property of Aijungo LLC, regardless of whether they are deployed in a client's account. This includes the Aijungo system design and all associated frameworks.

8b. Client Content

Content you provide (logos, brand assets, copy, customer data) remains your property. You grant Aijungo a limited license to use this content solely for the purpose of delivering your services.

8c. Custom Deliverables

For custom-scoped engagements, ownership of bespoke deliverables (such as custom-built websites or unique workflow logic) transfers to the client upon receipt of full payment. Aijungo retains the right to reference the engagement in its portfolio and case studies unless the client requests otherwise in writing.

9. Third-Party Platforms and Services

Aijungo's services are built on and integrated with third-party platforms including GoHighLevel, Make, n8n, Google, Meta, and others. These platforms have their own terms of service, pricing, and policies. Aijungo is not responsible for:

• Outages, downtime, or performance issues on third-party platforms
• Changes to third-party platform pricing, features, or availability
• Loss of data or access resulting from third-party platform decisions
• Compliance failures resulting from changes to third-party platform policies

Clients are responsible for maintaining active and compliant accounts on any required third-party platforms. Aijungo will notify clients of material changes to third-party integrations where reasonably possible.

10. AI and Automation Disclaimer

Aijungo's services use artificial intelligence and automated systems to perform tasks including message generation, call response, and lead follow-up. You acknowledge that:

• AI-generated content may contain errors and should be reviewed periodically
• Automated systems may not perform identically across all use cases or industries
• Aijungo does not guarantee specific business outcomes, revenue results, or lead conversion rates
• System performance depends in part on the quality of your existing leads, market conditions, and factors outside Aijungo's control

11. Disclaimer of Warranties

Services are provided "as is" and "as available" without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Aijungo does not warrant that the services will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Aijungo LLC, its members, managers, employees, and contractors shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages resulting from third-party platform failures or policy changes
• Damages resulting from unauthorized access to your data or system
• Any damages exceeding the total amount paid by you to Aijungo in the three months preceding the claim

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Aijungo LLC and its members, managers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the services in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your content or communications sent through the system; or (d) any dispute between you and a third party.

14. Confidentiality

Each party agrees to keep confidential any non-public, proprietary information disclosed by the other party in connection with the services, including system configurations, business strategies, and client data. This obligation survives termination of the service relationship for a period of two years.

15. Termination

Aijungo may suspend or terminate your access to services immediately and without refund if:

• You materially violate these Terms
• You engage in fraudulent, illegal, or abusive activity
• Payment is not resolved within the cure period in Section 3
• Your use of the system creates legal or regulatory risk for Aijungo

You may end recurring services as described in Section 5. Upon termination for cause by Aijungo, no refunds will be issued.

16. Force Majeure

Aijungo shall not be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, internet outages, third-party platform failures, government actions, or other events outside Aijungo's reasonable control.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.

Before initiating any legal action, both parties agree to attempt to resolve disputes informally by contacting info@aijungo.com. If informal resolution fails within 30 days, disputes shall be resolved by binding arbitration administered under the rules of the American Arbitration Association in Wake County, North Carolina, except that either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

18. Entire Agreement

These Terms, together with any signed service agreement or order form, constitute the entire agreement between you and Aijungo with respect to the services and supersede all prior agreements, representations, and understandings.

19. Changes to Terms

Aijungo may update these Terms at any time. We will notify active clients via email at least 14 days before material changes take effect. Continued use of the services after changes take effect constitutes acceptance of the updated Terms. The most current version will always be available at aijungo.com/terms-and-conditions.

20. Contact

Questions about these Terms? Contact us: